#23231472

I am writing to dispute three recent charges for “cans not being shut.” • On 10/5/26, the video provided was of my neighbor’s property, not mine. • On 8/10/26, the video is blurry and difficult to determine what I am looking at. • On 9/14/26, the video is also blurry and does not clearly show any of my cans. The only clear video shows a lid opened no more than about one inch. I make sure our garbage cans are always shut to prevent animals from getting into them, and I have also reminded all of my tenants that all lids need to be fully shut. Given the unclear and inaccurate videos, I am requesting that these three charges be removed from my account. I did have a bulk pickup within the last few months. All debris was behind my gate and the night before the bulk pickup everything was placed on the street. The following morning everything was picked up. Thank you for your time and consideration. Sincerely, Diana Roquemore 65 Marlow Drive Oakland, CA 510-760-6992